We Make Owning a Vacation Rental Easy
Local, Full-Service Vacation Rental Management
Hospitality is at the heart of what we do. Our leadership team brings decades of combined experience in hotels, boutique lodging and vacation rental management — all right here in Walla Walla.
We know the market, understand the details that make a stay successful, and know how to anticipate the challenges that come with managing a vacation rental.
Full-Service Management
20% Commission
Commission is calculated on base nightly revenue and applicable pet fees. Other separately itemized fees are not included in the management commission.
Everything your home needs, handled here.
Marketing & Revenue
- Dynamic pricing powered by PriceLabs
- Professional photography and listing optimization
- Direct booking through WWVacay
- Distribution across Airbnb, Vrbo, Marriott Homes & Villas and Google
- Social media and local marketing
- Seasonal rate and occupancy management
Reservations & Guest Experience
- Reservation management from booking through departure
- Guest communication and automated pre-arrival messaging
- 24/7 guest support
- Schlage smart-lock integration and automated check-in
- Digital Guest Manual
- Local recommendations, partnerships and guest experiences
- Guest liability/damage coverage up to $3,000 through Safely
Housekeeping & Quality Control
- Established local housekeeping team
- Housekeeping scheduling and coordination
- Pre-arrival quality-control checks
- Post-departure property checks
- Property readiness oversight
- Supply monitoring and purchasing
- Damage identification, documentation and follow-up
- Guest damage claims handled from documentation through resolution
Local Property Care
- Local WWVacay team with eyes on your property
- Trusted network of local service providers
- Maintenance and repair coordination
- Coordination with trusted local service providers — or an owner's preferred vendors — for ongoing property care and maintenance
- Communication and follow-through when something needs attention
- Design, décor and property setup guidance
- Ongoing owner communication
Compliance & Owner Support
- Coordination with the City of Walla Walla for required property inspections
- On-site representation for home inspections
- Support with short-term rental requirements and ongoing property compliance
- Owner portal, reservation visibility and reporting
- Ongoing local support for your home
Short-Term & Extended Stays
We manage traditional short-term vacation rentals and can also support qualifying properties for extended stays of 30+ days.
Every home — and every owner's goals — are different. We'll help determine the approach that makes sense for your property.
Professional Technology. Local People.
We use Hostaway, PriceLabs, Safely, Schlage and our digital Guest Manual to support reservations, dynamic pricing, guest communication, property access, protection and owner reporting.
Technology helps us work smarter. Having a local team means we're here when your home needs us.
And Finally… Let Us Take the 2 AM Call.
Because vacation rentals have a funny way of needing attention at the least convenient time. When something happens, we're here to handle it — so you don't have to.
After all, it should be A Better Way to Vacay! for owners, too.
What Our Homeowners Say
“Walla Walla Vacation Rentals has been managing our property since we purchased the property in 2016. I am a long-distance owner, and they have been such great partners, from assisting with the original furnishings to property maintenance advice and troubleshooting. Their quality control and attention to detail are exemplary. I am notified whenever any large or small issue needs attention. One example of an emergency was a total AC failure during a heat wave in August on the last day of one rental with a one-day turnover to another. Not only did they have a portable AC and fans on-site within an hour for the existing guests, but the parts were also on order and installed within two days. Due to the unknown on the repairs, they also found a new, very comparable location for the incoming guests. Both sets of guests were very happy with the stellar, personal service they received.”
“WWVACAY has great people in place who execute a solid and thorough management process. We have only received 5-star reviews since we started working together 4 years ago. This speaks to the dedication and professionalism of Alexa and her team. Thanks, WWVACAY; you make being an owner easy!”
“The Team at Walla Walla Vacation Rentals has been so incredible to work with! They truly treat the property as if it were their own and they continue to take phenomenal care of our guests throughout their stay. We continually get guest reviews that specifically call out their great communication and assistance if any issues arise prior, during or after a stay. We have to rely heavily on their service since we are not based locally, and can't imagine trying to handle this without them. They have even put their project manager hat on many times to help with managing vendors, repairs, and even a restoration issue with water damage that came up. Could not recommend anyone else for taking care of your home and vacation rental needs!”
“Alexa and Terra have been wonderful for me to work with and so helpful, and this extends not only to me but also to other vacation rental owners and to the guests who visit and stay with us.”
“The management team are top-notch — courteous, professional, responsive to any and all inquiries or concerns. I could not be happier with their services.”
“The decision to venture into the STR market, with my home of many years, was made so much easier because of the assistance of WWVR. The transition from being a family home to a functional STR was made clear and the timeline for the house to go live as a STR was accomplished.”
“We couldn't be happier with the team managing Chestnut Place. Being out-of-town owners, they handle everything with care, professionalism, and attention to detail, making ownership remarkably stress-free. We highly recommend them to anyone looking for a reliable short-term rental management company.”
Let's Talk About Your Property
Every home is different. We'd love to learn more about yours, your goals and what you're looking for in a management partner.
Where it is, how you use it today, and what you’re hoping a management partner will take off your plate.